Job Description / Duties

Job Description





Pacific Blue Cross has been British Columbia's leading benefits provider for 75 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those who do not have coverage with their employers.



We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Community Connection Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease. We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.



Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability and giving back to the community.



This unique and challenging role will be located at our head office in Burnaby.



Job Summary



We are currently recruiting for a Manager, Travel Claims to join the Claims Services team. The Manager uses their exceptional analytical and organizational skills, and subject matter expertise in the travel claims industry to lead the travel claims team.



The manager provides support and leadership through planning, directing, and assuming full responsibility for the performance and effective operations of the department. Working with their peers, industry experts and stakeholders, the manager helps their team acquire the optimum skills, knowledge and resources needed to deliver a superior claims experience to travelling members. This position works closely with various department leads on short or long term projects to develop the best processes, technology, information and training to surpass service level objectives and expectations.



Job Duties



Leadership, Employee Development and Performance Coaching



1. Provides leadership to employees to promote motivation and teamwork and to ensure the provision of a skilled workforce by:
a. setting clear performance objectives for each team member, monitoring skills and abilities of the team members, providing informal coaching and mentoring support for the assigned employees;
b. conducting regular formal coaching sessions to review individual performance, conducting formal performance reviews to identify strengths and challenges;
c. overseeing training and career development activities for the team;
d. conducting regular team meetings to facilitate open communication.



2. Mentors team members, creating an environment where data and analytics professionals can develop their skills.



3. Maintains appropriate and effective staffing levels of the team through effective workforce planning, interviewing and selecting employees as required.



4. Ensures the consistent application of PBC policies, standards and risk management protocols and embeds them into the day to day operations of the business.



Project Management



5. Oversees vendor contract management and will prepare RFP’s as needed to ensure that best in class services are available for PBC members.



6. Provides expertise in travel claims processes, applications and solutions, provides leadership throughout the project management cycle in identifying opportunities, preparing the business case, establishing objectives, evaluating the ROI, and implementing the changes and evaluating their success.



7. Advocates and drives the change within the area of scope, ensures effective communication, reward and recognition, and manages resistance to change as appropriate.



8. Works with the all stakeholders to ensure new or changed policies and procedures arising from a project or improvement opportunity are developed, documented and distributed, ensuring adherence to established governance models.



Department and Interdepartmental Planning and Effectiveness



9. Conducts business analytics and develops ongoing reporting to inform decision making regarding travel products and drive existing or new business initiatives to help inform the leadership team on decisions as well as risk thresholds that align with the strategic and competitive goals.



10. In conjunction with the Director, Claims Services, establishes and uses KPI’s to support the creation of an annual and ongoing workforce plan and budget and delivers to established targets within the context of the budget and plan.



11. Directs and reports on conducted analysis for presentation to leadership. Conducts regular competitive/industry analysis and reviews against existing business processes to develop recommendations for business solution improvements to create and sustain competitive advantages.



12. Develops statistical reports/information for Director, Claims Services and supporting operational managers targeted at operational improvements, market trends and technologies.



13. Acts as a liaison between PBC and other providers or organizations on travel claim solutions and efficiencies.



General Department Support



14. Assists with department leadership team as required. May provide back up to other Claims Services management roles.

Qualifications / Required Skills

Required Qualifications:
•University degree or technical school diploma in a relevant field (Business Administration, Commerce, Economics, etc.), or equivalent
•A minimum of five years’ experience in travel insurance and process improvement with three years specific to leadership in a complex environment

Required Skills:
•Knowledge of business process methodologies and project management
•Awareness of emerging Insurance/travel claim trends and technologies
•Excellent organizational, analytical, problem-solving and decision-making skills
•Excellent oral and written communication skills; interpersonal and negotiation skills
•Demonstrated advanced proficiency in MS office software including Outlook, Word, Excel, PowerPoint
•Exceptional relationship building skills



While we thank all applicants for their interest, only short listed candidates will be contacted

Contact Information

Ben Dyste:
bdyste@pac.bluecross.ca

Employer Profile

Our hiring philosophy goes beyond filling positions and meeting goals—we're interested in finding people who want to make a difference and who will take advantage of every opportunity we give them to build a career with us.

We seek out people with a passion for continually improving. Our employees make a difference on the job and in the community, which is part of what makes this such a fun place to be. People join us because they want to add value and grow as individuals. Pacific Blue Cross employees take a lot of pride in creating a memorable experience for our members.

We're not just interested in finding the right person for the job; we want to find the right person for Pacific Blue Cross